Created and Developed by
Alberta Web Designs Inc.
|
|
E-Physio Associates Limited -Terms and Conditions
Welcome to E-Physio Associates Limited. We provide our service to you
subject to the following Terms and Conditions of Service:
Our commitment to you:
1. You will be examined and treated in line with the Chartered Society
of Physiotherapy's strict code of practice by a qualified physiotherapist,
Registered with the Health Professions Council or Physiotherapist
Assistant as per your individual treatment plan.
2. As part of your initial examination, the physiotherapist will explain
their assessment of your condition and propose an appropriate treatment
plan. This will be described to you, outlining any risks and where
possible an estimated number of treatment sessions and time period that
will be required.
3. You may decline any of the treatments proposed without prejudice.
4. Your appointment/s will be scheduled according to your needs and to
the best of our ability. In the case of domiciliary appointments, we shall
endeavour to maintain appointment schedules subject to adverse traffic
congestion and / or weather conditions which may result in unavoidable delays.
5. A letter of referral is normally required if a medical insurance claim is to
be made for the cost of the treatment. A copy of your records may be sent to
your GP/referrer unless you request otherwise.
Your commitment to us
1. In order for you to gain maximum benefit from your treatment with us we
recommend that you supply all relevant information to your physiotherapist.
2. It will be necessary for all clients or their next of kin to sign a consent
for treatment at the time of the initial assessment.
3. If you arrive late for your appointment your treatment session will be shorter
whilst full payment will still be required.
4. If you wish to cancel your appointment we need a 24 hours notice period.
After this time a cancellation penalty may be payable at E-Physio Associates
Limited discretion.
5. Payments for treatment(s) should be made before the end of an appointment,
unless prepaid in advance or an alternative agreement has been made with the
patient and / or a patient's insurers. Patients pre-booking an appointment by
telephone must provide their credit card details to guarantee an appointment.
Appointments not pre-paid cannot be guaranteed in timing or duration and may
involve a waiting period.
6. Payment may be made in cash, by credit card, cheque or electronic transfer.
7. Outstanding payments over 30 days will attract interest at the rate of 5%
above Nat West Base Rate. Payments more than 60 days overdue will incur the above
interest charges, further treatment(s) may not be undertaken with an overdue account.
|
|
|